Terms and Conditions
ESTIMATES – are not guaranteed, unless given after a visual inspection of household (s). Every move is unique in one way or another, and therefore cannot be estimated without physical inspection of the furniture and residence’s layout. Guaranteed flat-rate estimates are issued only for long-distance relocation orders.
COST – is determined based on the details provided by you during the online or telephone quote intake. Factors such as presence of stairs or elevators, distance from the residence to the truck parking area, transportation time, etc. affect the service time.
SERVICE MINIMUMS – We reserve the jobs with 3 hours minimum requirement on most sub-peak days. 4 Hours are required on Saturday mornings, certain remote cities, and certain peak-days.
DOUBLE DRIVING TIME – licensed and insured moving companies in State of California charge double driving time between pick-up and drop-off locations. It is a fee regulated by California Public Utilities Commission. For more information you may read Maximum Rate Tariff (Item 36, page 9), which outlines regulations for licensed moving companies in State of California. It is available for viewing on CPUC website free of charge.
CPUC BOOKLET – I acknowledge that I will familiarize myself with “Important information for Persons Moving Household Goods” booklet. This informational booklet is prepared by CPUC for customers to explain the details of moving process and your consumer rights in the State of California.
PAYMENT METHOD - We accept all major credit card and cash. We do not accept personal, business, or cashier's checks.